Shipping policy

Thank you for shopping with us! Each of our customized products is made to order with care. Please review our shipping policy below for details on processing, delivery, and shipping expectations.

1. Order Processing Time
All customized items require production time before shipping. Processing times typically range from 7-10 business days, depending on the complexity of your order.

  • Orders are processed Monday through Friday (excluding holidays)
  • Processing begins after payment is received and customization details are confirmed

2. Shipping Methods & Delivery Times
Once your order has been processed, it will be shipped using your selected shipping method at checkout.

Estimated delivery times:

  • Standard Shipping: 7-10 Business Days 
  • Expedited Shipping: 3 Business Days
  • Express Shipping: 2 Business Days

Please note that delivery times are estimates and may vary due to carrier delays or external factors.

3. Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment in real time.

5. International Shipping
We offer international shipping to select countries.

  • Delivery times vary by destination
  • Customers are responsible for any customs fees, duties, or taxes imposed by their country

6. Incorrect Shipping Information
Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost, Stolen, or Delayed Packages
We are not responsible for packages that are lost, stolen, or delayed once they have been handed over to the shipping carrier. However, we will do our best to assist you in resolving any issues with the carrier.

8. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and product so we can assist you with a replacement or refund.

9. Split Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.